Privacy Policy
This policy explains how we collect, use, and protect your personal data when you use CoinPoker. We are committed to handling your information responsibly and in accordance with the General Data Protection Regulation (GDPR) and the regulatory standards applicable to our Curaçao licence, number 8048/JAZ. Reading this page will help you understand exactly what happens with your data and what choices you have.
1. Nature and scope of personal data collected
When you register with CoinPoker, we ask for certain personal details so we can set up and manage your account properly. This includes information you give us directly as well as data generated automatically while you use our platform.
The categories of data we collect include:
- Identity details such as your full name, date of birth, and government-issued ID documents
- Contact information including your address, phone number, and country of residence
- Financial data such as payment method details and transaction history
- Account activity including login history, game play, and wagering patterns
- Technical data such as IP address, device type, and browser information
- Communication records from support interactions and correspondence with our team
2. Purposes and objectives of data processing
To process your payments and keep your account secure, we use your personal data for a number of specific purposes. Our processing is always tied to a clear reason, and we do not collect information simply to hold onto it without cause.
We process your data for the following purposes:
- Verifying your identity and age in line with our legal obligations
- Processing deposits, withdrawals, and other financial transactions
- Detecting and preventing fraud, money laundering, and account misuse
- Providing customer support and responding to your enquiries
- Improving our platform, games, and overall player experience
- Sending account-related communications and, where permitted, marketing updates
- Meeting our obligations to regulators and law enforcement where required
3. Security measures and technical integrity
We take the security of your personal data seriously and apply technical and organisational safeguards to protect it from unauthorised access, loss, or misuse. This includes encryption of sensitive data, restricted internal access controls, regular system monitoring, and secure servers maintained by vetted providers. Our staff are trained on data handling procedures, and we review our security practices on an ongoing basis to address emerging risks.
4. Sharing information with third parties
Under GDPR and the regulatory framework tied to our Curaçao licence, we only share your personal data when there is a legitimate reason to do so. We do not sell your information, and any sharing that does take place is limited to what is necessary for running our services properly.
We may share data with the following categories of third parties:
- Payment providers and banking partners to process transactions
- Identity verification services used to confirm age and identity
- Regulatory bodies and law enforcement agencies where legally required
- IT and hosting providers who support our technical infrastructure
- Fraud prevention and anti-money laundering service providers
- Professional advisers such as auditors or legal counsel when necessary
5. Cookie management and similar technologies
Your experience on our platform is shaped partly by cookies and similar tracking technologies. We use these tools to remember your preferences, keep you securely logged in, understand how players use our site, and tailor certain content to your interests. You can manage or disable cookies through your browser settings at any time, though doing so may affect how parts of our platform function.
6. Data retention period
We want to be clear about how long we keep your data, because retention periods vary depending on the type of information and the purpose it was collected for. Account and identity verification data is generally retained for the duration of your relationship with us and for a defined period afterwards, in line with anti-money laundering and gambling regulation requirements.
Financial transaction records are typically kept for longer periods to satisfy audit and regulatory obligations, even after an account has been closed. Technical and activity logs used for fraud prevention and security purposes are usually retained for shorter windows, unless a specific investigation requires us to hold them longer. Communication records with our support team are kept for a reasonable period to help resolve any future disputes or follow-up queries.
Once the relevant retention period expires, we securely delete or anonymise your data so it can no longer be linked back to you. If you have questions about how long a specific type of data is held, you are welcome to ask our support team directly.
7. User rights over their data
Under data protection law, you hold a number of rights over the personal data we hold about you. These rights exist to give you meaningful control over your information, and we take requests to exercise them seriously.
Your rights include the ability to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request erasure of your data where legally permitted
- Object to certain types of processing, including direct marketing
- Request a copy of your data in a portable format
- Withdraw consent where processing is based on consent
To exercise any of these rights, you can contact our support team through your account. We will respond within the timeframes required by applicable law and may need to verify your identity before actioning certain requests.
8. International data transfers
To provide our services globally, we sometimes need to transfer your data outside the United Kingdom or the European Economic Area. This happens when our service providers, payment processors, or technical infrastructure are located in other jurisdictions.
Whenever such a transfer takes place, we make sure appropriate safeguards are in place to protect your data to a standard equivalent to UK and EU data protection law. This may include standard contractual clauses, adequacy decisions issued by relevant authorities, or other legally recognised transfer mechanisms. We only work with partners who can demonstrate they handle data responsibly, and we review these arrangements periodically.
If you would like more detail about a specific transfer or the safeguards applied to it, our support team can provide further information upon request.
9. Privacy policy updates
We may update this policy from time to time to reflect changes in our practices, technology, or legal obligations. Where changes are significant, we will take reasonable steps to notify you, such as a notice on your account or a message before you next log in. We encourage you to review this page periodically so you stay informed about how we handle your data.
10. Contact information
Your questions about privacy matter to us, and we want you to feel confident raising them whenever something isn't clear. If you have concerns about how your data is collected, used, or protected, our support team is available through the contact options provided in your account and can direct your enquiry to the appropriate department. Where necessary, we will involve our data protection representatives to make sure your query is handled properly and in line with our obligations under GDPR.
Gambling should always be an enjoyable form of entertainment, never a source of financial or personal harm. If you feel your gambling is becoming difficult to control, free and confidential support is available through the National Gambling Helpline on 0808 8020 133. Our platform is intended for use by individuals aged 18 and over only.