Responsible Gambling at CoinPoker
1. Our commitment to responsible gambling
We built CoinPoker on the belief that poker and casino gaming should stay fun, not become a burden. Our platform operates under licence 8048/JAZ, registered in Curaçao, and we align our responsible gambling framework with the standards expected by the UK Gambling Commission. Fair play matters to us, but so does your wellbeing away from the tables.
We've put real tools in place, not just policy statements. Deposit limits, time-outs, self-exclusion, reality checks - all of it sits inside your account, ready whenever you need it. This page explains what we offer and how to use it, in plain terms, because we'd rather you understood these options before you ever needed them.
2. Recognising problem gambling signs
It's not always easy to recognise when gaming has shifted from entertainment into something heavier. The change is often gradual. You might notice it in how often you think about your next session, or how you react when a friend asks about your spending. Sometimes it shows up financially first; sometimes it shows up emotionally first.
We encourage every player on CoinPoker to check in with themselves honestly and regularly. Below are some common signs worth paying attention to.
- Spending more time or money gambling than you originally planned
- Chasing losses with bigger bets to try to win back what's gone
- Feeling restless, anxious, or irritable when you try to cut back
- Borrowing money or selling possessions to fund gambling
- Neglecting work, relationships, or responsibilities because of gaming
- Lying to family or friends about how much time or money you spend
- Gambling to escape stress, boredom, or difficult emotions
3. Self-assessment tools and awareness
We'd rather you ask yourself a hard question now than face a harder one later. A short self-assessment can give you a clearer picture of where you stand, and we recommend returning to it periodically, even if everything feels fine. Consider these questions honestly.
- Have you ever gambled longer than you intended to?
- Do you feel the need to bet more money to get the same excitement?
- Have you tried to cut back or stop and found it difficult?
- Do you feel guilty or anxious after a gambling session?
- Has gambling caused arguments with people close to you?
- Have you needed to borrow money because of gambling losses?
4. Deposit limits and budget management
Setting a deposit limit takes seconds and it's one of the most effective tools we offer. Once set, the system enforces it automatically, so there's no relying on willpower alone at two in the morning. You choose the figure that suits your budget, and we respect it without exception.
Limits can be lowered immediately. Raising a limit requires a short cooling-off period, usually 24 hours, which gives you a moment to reconsider rather than acting on impulse. We offer several limit types so you can shape controls around how you actually play.
- Daily deposit limits
- Weekly deposit limits
- Monthly deposit limits
- Loss limits
- Wagering limits
5. Time limits and session controls
Time disappears quickly during an engaging session, and we know that. Our session controls let you cap how long you play in one sitting, with automatic alerts when you're approaching your chosen limit. You can also schedule breaks between sessions, which some players find more effective than a single hard cutoff. None of this is complicated to set up, and all of it can be adjusted from your account settings whenever your circumstances change.
6. Self-exclusion options
Sometimes the right decision is to step away entirely, and we want that to be as straightforward as possible. We offer self-exclusion periods ranging from short breathing room to permanent closure, and we never make the process difficult or pressure you to reconsider once you've chosen it. Your account stays closed for the full duration you select, with no exceptions and no marketing contact during that time.
In the United Kingdom, we also support GAMSTOP, the national self-exclusion scheme covering all UK-licensed online gambling operators. Registering with GAMSTOP closes access across multiple sites at once, which many players find more effective than managing individual accounts one by one.
- Temporary self-exclusion, from 24 hours up to six months
- Extended self-exclusion, from six months up to five years
- Permanent account closure
- GAMSTOP registration, covering all UK-licensed operators
- Cooling-off periods for short-term breaks
7. Reality checks and account activity alerts
Reality checks pop up at intervals you choose, showing your current session length, time elapsed, and recent activity. It's a small interruption with a real purpose: giving you a clear moment to decide whether to continue or log off. We also send account alerts if your activity pattern changes noticeably, because sometimes an outside nudge is exactly what's needed.
8. Protection of minors and underage access prevention
Gambling on our platform is restricted to those aged 18 and over, without exception. We verify age and identity during account registration, using document checks and identity verification processes consistent with UK regulatory expectations. Accounts that fail to meet verification standards are suspended until the matter is resolved.
We also recommend that parents and guardians use filtering software on shared or family devices to prevent underage access. Tools such as parental control software, net filtering applications, and device-level restrictions add an extra layer of protection beyond our own verification checks. If you believe a minor has accessed an account on our platform, we ask that you contact our team immediately.
9. Support organisations and professional help
You're not alone if gambling has become harder to manage, and reaching out doesn't mean you've failed. Independent organisations across the UK offer free, confidential support, and we'd encourage anyone struggling to get in touch with one of them directly. These services exist specifically for situations like this, staffed by people trained to help without judgement.
- National Gambling Helpline (GamCare) - 0808 8020 133
- GamCare - free support, advice, and counselling for problem gambling
- GAMSTOP - national self-exclusion scheme for UK gambling sites
- Gamblers Anonymous UK - peer support meetings nationwide
- BeGambleAware - information, advice, and treatment referrals
10. How to contact our responsible gambling team
Our responsible gambling team handles limit requests, self-exclusion, and any questions about the tools described on this page. We respond promptly to every enquiry, and nothing about reaching out requires you to explain or justify your decision. You simply tell us what you need, and we act on it.
If you're uncertain where to start, start with a conversation. Ask about limits, ask about exclusion periods, ask what GAMSTOP registration involves - whatever feels relevant to your situation. Our team is trained to handle these conversations with care and without pressure, and we're here whenever you need us.
Disclaimer
Gambling should be an enjoyable form of entertainment, not a way to make money or escape problems. If gambling stops being fun, we encourage you to use the tools on this page or contact one of the support organisations listed above. Our platform is intended for players aged 18 and over only.