Terms and Conditions
These Terms and Conditions govern your use of our platform and form a binding agreement between you and CoinPoker. By creating an account, depositing funds, or placing a wager, you confirm that you accept these terms in full.
1. General Information and Legal Agreement
Under our licence issued by the Anjouan Gaming Authority, Union of Comoros, Licence No. ALSI-202412004-FI1, operated by Precise Interactive Inc., we provide online gaming services to eligible players. This licence authorises us to offer casino games and related services to players outside restricted territories.
We require every user to read these terms carefully before registering an account. These terms cover account eligibility, verification, deposits, withdrawals, bonus usage, and conduct expectations across our platform. They apply alongside our Privacy Policy and Responsible Gambling Policy, which should be read together with this document.
We reserve the right to amend these terms at any time, with updates taking effect once published on our website. Continued use of our services after changes are posted constitutes acceptance of the revised terms.
2. Account Opening and Eligibility
All users must be at least 18 years old to open an account with us. Only one account per person, household, or IP address is permitted under our policy.
To register, you must provide accurate personal details, including your full name, date of birth, residential address, and a valid payment method. We check eligibility against restricted jurisdictions, and residents of countries where online gambling is prohibited by local law are not permitted to register. Creating multiple accounts or providing false information during registration may result in immediate suspension.
Account holders are responsible for ensuring that their registration details remain current. We reserve the right to request supporting documentation at any stage to confirm continued eligibility.
3. KYC and Identity Verification
Account verification exists to confirm your identity, protect against fraud, and satisfy our regulatory obligations. This process applies to all players before withdrawals are processed.
We may request documents such as a government-issued photo ID, proof of address dated within the last three months, and payment method verification. Verification requests can occur at registration, before a withdrawal, or at any point we consider necessary for security reasons. Failure to provide requested documents within a reasonable timeframe may result in withdrawal delays or account restrictions.
Players have the right to ask what documents are required and why. We will not request information beyond what is reasonably necessary to verify identity and comply with applicable law.
4. Account Security and Password Confidentiality
Your security is our priority, and part of that responsibility sits with you as the account holder. You must keep your login credentials confidential and avoid sharing them with any third party.
We recommend using a strong, unique password and enabling any additional security features we offer, such as two-factor authentication where available. If you suspect unauthorised access to your account, you must notify our support team immediately so we can investigate and secure your account.
We are not liable for losses resulting from unauthorised account access caused by your failure to protect login details. Activity conducted through your account will be treated as authorised unless reported promptly.
5. Deposits and Account Funding
We accept deposits through a range of payment methods displayed within your account dashboard. Minimum and maximum deposit limits may apply depending on the method selected.
Deposited funds must belong to the account holder, and third-party payments are not accepted under any circumstances. We reserve the right to request proof that a payment method belongs to you before crediting funds or processing withdrawals linked to it. Currency conversion fees, where applicable, are determined by your payment provider rather than by us.
Deposits are typically processed instantly, though processing times can vary depending on your bank or payment provider. We do not guarantee uninterrupted availability of any single payment method at all times.
6. Withdrawal Procedures and Verification
Withdrawals are subject to successful completion of identity verification and compliance checks. We process withdrawal requests once all required documentation has been reviewed and approved.
Withdrawal requests are typically processed within a stated timeframe, though this may extend if additional checks are required. Funds are generally returned to the original payment method used for deposit, in line with anti-money laundering practices. We reserve the right to request further documentation at the withdrawal stage, even if previous verification was completed, where account activity warrants additional review.
Players retain the right to request an update on pending withdrawals at any time through our support channels. Delays caused by third-party payment providers fall outside our direct control.
7. Bonus Rules and Wagering Requirements
We want to be clear about how bonus offers work before you opt in. Each promotion carries specific terms, including wagering requirements, eligible games, and expiry periods.
Wagering requirements must be completed within the stated timeframe, and only contributions from eligible games count toward clearing a bonus. Bonus funds and any related winnings may be removed if terms are breached, including the use of prohibited strategies such as covering bets or exploiting promotional offers across linked accounts. Bonus abuse of any kind may lead to forfeiture of winnings and account restrictions.
Players should check individual promotional terms before participating, as specific conditions may override general bonus rules. We reserve the right to withdraw or amend promotions at our discretion.
8. Inactive and Dormant Accounts
We classify an account as dormant after a defined period of inactivity, typically twelve months without login or transaction activity. A dormancy fee may apply once this threshold is reached.
Before any fee is applied, we will attempt to notify you using the contact details held on file. Funds remaining in a dormant account will continue to belong to the player, subject to any applicable administrative deductions outlined in our dormancy policy. Reactivating an account typically requires contacting our support team and confirming your identity.
We retain the right to close accounts that remain dormant for extended periods, in which case remaining balances will be handled in accordance with applicable regulations.
9. Game Fairness and RNG Systems
Game fairness exists because trust is the foundation of any gaming platform. Our games use certified Random Number Generator systems to determine outcomes independently of player or operator influence.
RNG systems used across our casino games are tested by independent auditors to confirm statistical fairness and randomness. Return-to-player percentages are published where applicable, and these figures represent theoretical long-term averages rather than guaranteed outcomes for any individual session. We do not manipulate game outcomes, and no employee has the ability to influence results in real time.
Players should understand that gambling outcomes are inherently random, and no system guarantees winnings. We encourage players to review individual game rules, which outline specific payout structures and RTP figures.
10. Prohibited Conduct and Fraudulent Activity
All users must refrain from engaging in conduct that undermines the integrity of our platform. We treat fraudulent activity, collusion, and system exploitation as serious breaches of these terms.
Prohibited conduct includes, but is not limited to, the following:
- Using bots, scripts, or automated tools to gain an unfair advantage
- Colluding with other players to manipulate game outcomes
- Exploiting software errors or payment processing faults
- Creating duplicate accounts to claim promotions multiple times
- Using stolen or unauthorised payment methods
- Attempting to launder funds through deposit and withdrawal activity
We reserve the right to suspend or permanently close any account suspected of engaging in prohibited conduct, withhold associated winnings, and report suspicious activity to relevant authorities where required by law. Players found breaching this section will not be entitled to compensation for funds forfeited as a result.
11. Responsible Gambling and Self-Exclusion
Your wellbeing matters to us, and we provide tools designed to support safer gambling habits. These include deposit limits, time-out periods, and self-exclusion options accessible through your account settings.
Self-exclusion requests are processed promptly once submitted, and accounts under self-exclusion cannot be reopened before the agreed period expires. We also provide access to reality check reminders and session history, allowing you to monitor your activity over time. Players showing signs of harmful gambling behaviour may have additional account restrictions applied at our discretion.
We encourage players who feel their gambling may be becoming a problem to contact support organisations such as the National Gambling Helpline on 0808 8020 133 for free, confidential advice.
12. Complaints and Dispute Resolution
We want to be clear about how disputes are handled when they arise. Any complaint should first be raised with our support team, who will investigate and respond within a reasonable timeframe.
If a resolution cannot be reached directly with our team, players may escalate the matter to an independent alternative dispute resolution service, where applicable under our licensing framework. We aim to resolve complaints fairly and transparently, keeping players informed throughout the process. Complaints involving suspected fraud or account security may require extended review periods.
Players retain the right to seek independent advice regarding unresolved disputes. We do not restrict access to external resolution channels once internal procedures have been exhausted.
13. Intellectual Property Rights
Under applicable copyright and trademark law, all content on our platform remains our property or that of our licensors. This includes our logo, graphics, game software, and written content.
You may not copy, reproduce, distribute, or modify any part of our platform without prior written consent. Game software provided by our content partners remains their intellectual property, licensed to us for use on our platform. Unauthorised use of our branding or content for commercial purposes is strictly prohibited.
Players are permitted to use our platform for personal, non-commercial gaming purposes only. Any breach of this section may result in legal action.
14. Anti-Money Laundering Policy
All users must comply with our anti-money laundering procedures as a condition of using our services. We monitor account activity for patterns consistent with money laundering or terrorist financing.
Our AML procedures include the following measures:
- Verification of identity and source of funds for larger transactions
- Ongoing monitoring of deposit and withdrawal patterns
- Reporting of suspicious activity to relevant financial authorities
- Restrictions on cash-equivalent transfers between accounts
- Enhanced due diligence for high-value or high-risk accounts
We reserve the right to delay or decline transactions, freeze account balances, and request further documentation where AML concerns are identified. Accounts suspected of facilitating money laundering will be closed, and relevant information may be shared with regulatory or law enforcement bodies as required.
Players are expected to cooperate fully with any AML-related requests. Failure to provide requested information within a reasonable period may result in permanent account closure.
15. Voluntary Account Closure
We make closing an account straightforward should you decide our services are no longer right for you. Requests can be submitted directly through our support team at any time.
Upon receiving a closure request, we will process it within a reasonable timeframe, provided no pending withdrawals, disputes, or verification checks remain open. Remaining account balances will be returned using an approved payment method, subject to standard verification procedures. Closing an account does not remove obligations incurred prior to closure, including any outstanding bonus terms.
Players wishing to reopen a closed account may contact support, though reactivation is not guaranteed in every case.
16. Governing Law and Jurisdiction
Under our operating licence, these terms are governed primarily by the laws applicable to our licensing jurisdiction. Any disputes not resolved through our internal complaints procedure may be referred to the relevant authority under that framework.
This does not affect any statutory rights you may hold as a consumer under the law of England and Wales, Scotland, or Northern Ireland, where such rights cannot be excluded by agreement. We encourage players based in the United Kingdom to review how these rights interact with our terms before engaging in extended play.
Should any clause within these terms be found unenforceable under applicable law, the remaining provisions will continue to apply in full.
Responsible Gambling Disclaimer
Our services are intended for players aged 18 and over only. Gambling should be approached as entertainment, not as a way to generate income, and we encourage all players to set limits that suit their personal circumstances. If gambling is affecting your life or the life of someone close to you, free and confidential support is available through the National Gambling Helpline on 0808 8020 133, operated in partnership with GamCare.